Mystery Shopping Audit

Mystery shopping is a method used by marketing research companies and organizations that wish to measure quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.

Mystery shoppers typically mirror common consumer behavior to test the consistency of the habits deemed important to a specific brands or industry. The purpose of mystery shopping audit is to evaluate companies' customer service and point out any flaws or weaknesses that may be present. It is a very easy way to see a business from the eyes of the consumer. This information helps companies know what is being provided to the customer and how that service is perceived.

The audit yields better results when done by third-party companies as the establishment would not be aware of the product/service being evaluated.

Our mystery audits enable you to precisely measure your customers’ experience. Be it at your retail stores, service locations, or customer touchpoints.

Mystery Shopping & Audit Services

Customer Experience Audit

Price Check Audit

Store Staff Audit

Customer Service Audit

Retail Audits

Comprehensive Store Audit

MBO Audit (Multi Brand Outlet)

Visibility Audit

Inventory Audit

Retail Stock Audit

Distributor Stock Audit

Common Types Of Mystery Shopping

In-Person Mystery Shops

Telephone Mystery Shops

Internet Mystery Shops

Multiple Touchpoint (Hybrid) Mystery Shops